Ensuring you’re protected while you’re buying at The Pentashop is one of our top priorities. For this reason, we cover you with Buyer Protection when you pay through our website.
This takes care of:
1. Protection of your purchases
You can shop with peace of mind, knowing that we can refund you if your item:
- Is significantly not as described
- Doesn't arrive
- Arrives damaged
Just press “I have an issue” in your conversation screen with the seller within 2 days from being notified by The Pentashop that the item should have been delivered or that the order seems lost, and submit your claim.
Note:
Your order will be completed and the payment willbe automatically released to the seller if you miss the 2-day deadline or if you ever hit the Everything is OK button.
2. Extra measures against fraud
To make sure that no stranger can buy on behalf of you at The Pentashop, we put an extra layer of safety to your purchases. We randomly check transactions by prompting purchase verifications
3. Support from our team
We’re always at hand if you need to solve any questions related to your order. We’re here to ensure you have smooth and successful shopping at The Pentashop.
Good to know
Buyer Protection fee is mandatory for every order made through The Pentashop, and is applied automatically at checkout.
Buyer Protection fee on The Pentashop
Our goal is to provide buyers with a secure buying experience by applying a Buyer Protection fee. The amount of fee depends on the order’s price.
For orders (including bundles) priced less than £500, the protection fee is:
- A fixed amount of 10% of the agreed price
For orders (including bundles) priced £500 or more, the protection fee is:
- 6% of the item's price (including the value-added tax (VAT) applied to the item’s price)
You will see the total Buyer Protection fee amount, calculated to the final price of your item at the checkout page.
